I see what you see mobile-to-mobile with live audio/ video
User–to-user on-demand communication plus private user groups
Real-time drawing/ annotations on-screen
Camera-swap to show different perspectives
Flashlight on-demand for dark environments
Multilanguage
Peer2peer, anonymous, no registration
Runs on all smartphones
Dashboards, admin interface, scheduling with barcode
Call documentation on smartphone only
Setup in the Xpertlens app
video
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Contact
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Groups
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Start Call
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Protocol
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Protocol
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Video
Live-Video feed from your back camera (sharing with your call partner).
This area also allows scanning of QR codes to start call.
Contacts
A list of all contacts you have been in a call with, just tab on the name to start a call.
Groups
A list of all public or closed groups you have access to.
Start Call
Start a call - from phonebook, recent calls or phone number.
Protocol
A list of all your recent calls including call partner, date, duration and included drawings.
Download the Xpertlens app and verify your phone number in under 2 minutes. No email, no registration, immediate live visual support.
How Xpertlens works
Analyze, understand and resolve technical problem cases directly visually, without being on site: This is possible with the live video platform Xpertlens.
Download
Download the Xpertlens app and get started with just a few clicks.
Connect
The technician sees what the help seeker sees and can grasp the problem immediately.
Guide
The expert draws on the screen and guides the person seeking help through the repair process.
Fix
The technician visually confirms that the customer's issue has been fixed.
What's the point
Sharing real-time visual data and knowledge between experts and help seekers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:
Real-time sharing
Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.
Minimize field service visits
Fix customer issues without on-site visits, through remote support sessions.
Reduce travel costs
Save travel time and make support lightening-fast, no on-site visits needed.
Maximize support productivity
Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.
Minimize unplanned downtime
Maximize machine uptime with real-time support available on every smartphone in the factory!
Counter technician shortage
Complete more assignments with existing staff through remote experts and live video support.
