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Uses Cases > Remote Repair

Easy Reparation with AR technology

Featured image: Easy Reparation with AR technology

Using live video assistance through AR technology, remote technicians can view and diagnose problems in real-time and easily guide customers through the repair process. The customer sets up a live support session with a technician at any location using his smartphone. The customer points the camera at the machine and describes the problems. The technician now provide step-by-step visual instructions supported by on-screen drawings, to help identify the problem and repair it. Live video support reduces customers wait times, increases customer satisfaction and productivity. 

  • Improved customer satisfaction

  • Reduced customer wait times

  • Increased productivity

XPL-25

Simplified remote repair with Xpertlens

Customer David has issues with his washing machine for a few days, it makes strange noises and does not work properly. David has already watched some YouTube videos about it, but he could not identify the problem. Customer David needs live customer support from a technician to fix the issue.

To do this, the customer downloads the Xpertlens app, registers in less than 20 seconds, with just one click, and uses their local phone book to reach the service desk. The remote technician at the company's service desk sees what the customer sees via the screen and can highlight parts of the machine to help effectively understand the problem. The remote technician guides the customer through the machine repair process with step-by-step instructions and live feedback. Also, at the end of the call, the service technician can see documentation of the call with screenshots of the drawings in the log tab. By the end of the call, his washing machine is working flawlessly again and no on-site visit by a technician is necessary. 
 
Xpertlens significantly reduces customer wait time, improves customer satisfaction, reduces travel time, and increases productivity and efficiency. In addition, technicians can provide virtual instructions and warnings to customers, reducing the risk of injury and increasing safety.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and remote workers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support.