With AR technology, technicians in the field can access live support via remote assistance from an expert when encountering challenges during machine maintenance. For that, the field worker establishes a live support session with a remote expert at the corporate service desk, or any expert in the field through a smartphone. The technician points the camera towards the situation and describes the challenge. The expert can now provide visual guidance and step-by-step work instructions to the field worker, supported by on-screen drawings. This improves efficiency, reduces downtime, and increases productivity.
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Efficient maintenance, centralized expertise
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Reduced downtime
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Increased productivity
Enhancing field service maintenance operations with Xpertlens AR technology
A typical use case for AR and remote assistance in maintenance is in the field of industrial equipment maintenance. A field technician is tasked with performing routine maintenance on a complex industrial machine at a clients' facility. During the maintenance, the field service worker encounters a problem they are unable to resolve on their own without the help of an expert.
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Save Time and Money in Remote Maintenance
Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer-to-peer and stored on your local device.
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