Troubleshooting complex industrial machinery and equipment can be challenging, time-consuming, and costly. However, with live video assistance through AR technology, field service technicians can access live support from a remote expert when encountering challenges during machine troubleshooting. The field technician establishes a live support session with experts at the corporate service desk or any expert in the field through a smartphone. They point the camera toward the situation and describe the challenge. The experts can now provide visual assistance and step-by-step work instructions to the field service worker, supported by on-screen drawings to fix the problem. Live video assistance improves efficiency, reduces downtime, and increases productivity.
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Efficient troubleshooting, centralized expertise
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Reduced downtime
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Increased productivity
Fast machine troubleshooting with live video support using Xpertlens AR technology
A field service technician is working on industrial equipment in a client facility. They are responsible for identifying and troubleshooting issues on machines. But troubleshooting complex equipment can be a difficult and time-consuming task for field service workers without live video support, especially if the field technicians are not familiar with the specific machinery.
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Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
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